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Shipping policy
SHIPPING POLICY
Thank you for visiting and shopping at tusktools.com.au
Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
| Shipping Method | Estimated Delivery | Shipping Cost |
|
NZ Post |
3-7 days |
$15.00 |
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We do not ship to P.O boxes. Any delivery address must be a physical residential or business address. Shipment confirmation & Order tracking.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes TUSK Tools AU is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages TUSK Tools AU is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact our team.
Please save all packaging materials and damaged goods before contacting us.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
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